CallTrackingMetrics incident

SMS Delays

Notice Resolved View vendor source →

CallTrackingMetrics experienced a notice incident on May 4, 2022 affecting Twilio Outgoing SMS, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2022, 02:15 PM UTC
Resolved
May 04, 2022, 02:37 PM UTC
Duration
22m
Detected by Pingoru
May 04, 2022, 02:15 PM UTC

Affected components

Twilio Outgoing SMS

Update timeline

  1. investigating May 04, 2022, 02:15 PM UTC

    We are currently investigating this issue.

  2. identified May 04, 2022, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 04, 2022, 02:27 PM UTC

    Messages with a trust profile are not impacted by this issue. A work around is in progress to restore delivery

  4. monitoring May 04, 2022, 02:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 04, 2022, 02:37 PM UTC

    This incident has been resolved.