CallTrackingMetrics incident

Investigating Potential Issue

Critical Resolved View vendor source →

CallTrackingMetrics experienced a critical incident on May 30, 2023 affecting Application Availability and Softphone, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2023, 04:44 PM UTC
Resolved
May 30, 2023, 05:35 PM UTC
Duration
51m
Detected by Pingoru
May 30, 2023, 04:44 PM UTC

Affected components

Application AvailabilitySoftphone

Update timeline

  1. investigating May 30, 2023, 04:44 PM UTC

    We are aware of intermittent errors occurring on the service. Our incident response team is investigating.

  2. identified May 30, 2023, 04:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 30, 2023, 05:20 PM UTC

    A fix has been implemented and we are monitoring progress. We're currently processing jobs for reporting and events.

  4. resolved May 30, 2023, 05:35 PM UTC

    This incident has been resolved.