CallTrackingMetrics experienced a minor incident on June 20, 2023 affecting Application Availability, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Application Availability
Update timeline
- investigating Jun 20, 2023, 03:56 PM UTC
Our Technical Partner has informed us of an issue which is causing calls to terminate abruptly within 10 seconds when routed through a queue. "Our monitoring systems have detected a potential issue with dequeue calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information."
- resolved Jun 20, 2023, 04:10 PM UTC
Our technical partner has resolved the issue with the queueing of calls.