CallTrackingMetrics incident

Investigating Potential Issue with Elevated 502 errors.

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on July 3, 2023 affecting Application Availability, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2023, 05:33 PM UTC
Resolved
Jul 03, 2023, 06:12 PM UTC
Duration
38m
Detected by Pingoru
Jul 03, 2023, 05:33 PM UTC

Affected components

Application Availability

Update timeline

  1. investigating Jul 03, 2023, 05:33 PM UTC

    We are aware of intermittent errors occurring on the service. Our incident response team is investigating.

  2. monitoring Jul 03, 2023, 05:50 PM UTC

    Root cause has been identified and mitigation steps have been implemented. We are still working on a full resolution and teams are monitoring error rates as they continue to improve.

  3. resolved Jul 03, 2023, 06:12 PM UTC

    Services have been restored and operations are back to normal. Thank you for your patience.