CallTrackingMetrics incident

Investigating Issue with Transcriptions

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on December 1, 2023 affecting Application Availability, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2023, 01:51 PM UTC
Resolved
Dec 01, 2023, 04:43 PM UTC
Duration
2h 52m
Detected by Pingoru
Dec 01, 2023, 01:51 PM UTC

Affected components

Application Availability

Update timeline

  1. investigating Dec 01, 2023, 01:51 PM UTC

    We are aware of intermittent errors occurring on the service. Our incident response team is working with our transcription provider to solve the issue as quickly as possible. Additional updates will be posted as information is received.

  2. monitoring Dec 01, 2023, 02:32 PM UTC

    A fix has been put in place and we are monitoring performance. Transcriptions that did not happen are being retried and should be populated over the course of today.

  3. resolved Dec 01, 2023, 04:43 PM UTC

    The issues with transcriptions have been resolved. Please report any issues to our Technical Support team at https://www.calltrackingmetrics.com/support.