CallTrackingMetrics incident

An issue with some CTM tracking numbers exists.

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on February 5, 2024 affecting Application Availability, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2024, 09:25 PM UTC
Resolved
Feb 05, 2024, 11:50 PM UTC
Duration
2h 24m
Detected by Pingoru
Feb 05, 2024, 09:25 PM UTC

Affected components

Application Availability

Update timeline

  1. investigating Feb 05, 2024, 09:25 PM UTC

    We are aware of issues with a small subset of CTM tracking numbers in which a caller receives a busy signal and cannot connect. This cause of this issue is with systems that neither CTM nor our Direct Technical Partners control. We ask for your patience while this issue on the broader telecom network is being addressed. We will update via this channel as we receive new information.

  2. monitoring Feb 05, 2024, 11:36 PM UTC

    Our technical partner has identified the cause and deployed a repair. Normal operation of voice calls is being reported. We will continue to monitor our systems.

  3. resolved Feb 05, 2024, 11:50 PM UTC

    This incident has been resolved.