CallTrackingMetrics incident

Investigating Potential Issue with Delayed Transcriptions

Notice Resolved View vendor source →

CallTrackingMetrics experienced a notice incident on March 6, 2024 affecting Application Availability, lasting 17h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2024, 09:13 PM UTC
Resolved
Mar 07, 2024, 02:24 PM UTC
Duration
17h 10m
Detected by Pingoru
Mar 06, 2024, 09:13 PM UTC

Affected components

Application Availability

Update timeline

  1. investigating Mar 06, 2024, 09:13 PM UTC

    We are aware of intermittent errors occurring with transcriptions. Your patience is appreciated while we look into the cause. We do not anticipate any loss of data; however the completion of the transcriptions might be delayed.

  2. resolved Mar 07, 2024, 02:24 PM UTC

    This incident has been resolved.