CallTrackingMetrics experienced a critical incident on April 22, 2024, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 22, 2024, 02:45 PM UTC
Our upstream provider has made us aware of issue that are affecting the proper operation of CTM. They have assured us that all available resources are working to resolve the issue in a priority manner. Currently, there is no timeframe for resolution.
- investigating Apr 22, 2024, 03:10 PM UTC
Our technical partners continue to investigate the cause of the issue affecting inbound and outbound calls within CTM.
- monitoring Apr 22, 2024, 03:28 PM UTC
We have observed increased normal operation of our the softphone and are monitoring performance.
- investigating Apr 22, 2024, 04:02 PM UTC
Our technical partners continue investigating a service interruption affecting Twilio Voice services, impacting both inbound and outbound calls, including calls with Flex Services. Customers may experience degraded audio quality or difficulties connecting new calls. Their engineering team is actively working on identifying and resolving the cause. We aim to provide another update within 1 hour or as soon as more information becomes available. - We were seeing some recovery, but want to reflect the true status of the issue.
- investigating Apr 22, 2024, 04:32 PM UTC
Currently, the baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Apr 22, 2024, 04:53 PM UTC
All issues affecting the normal operation of inbound and outbound calls have been identified and resolved.