CallTrackingMetrics incident

Intermittent 502 errors occurring for white-labeled hosts

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on March 2, 2023 affecting Application Availability, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2023, 03:19 PM UTC
Resolved
Mar 02, 2023, 05:00 PM UTC
Duration
1h 40m
Detected by Pingoru
Mar 02, 2023, 03:19 PM UTC

Affected components

Application Availability

Update timeline

  1. investigating Mar 02, 2023, 03:19 PM UTC

    We are aware of intermittent 502 errors occurring for white-labeled accounts. Our incident response team is investigating.

  2. investigating Mar 02, 2023, 03:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 02, 2023, 03:41 PM UTC

    You may connect to our main site https://app.calltrackingmetrics.com without errors.

  4. investigating Mar 02, 2023, 04:03 PM UTC

    This is affecting a small subset of users. We are still working on the issue and you may connect to https://app.calltrackngmetrics.com.

  5. resolved Mar 02, 2023, 05:00 PM UTC

    Services have been restored and operations are back to normal. Thank you for your patience.