CallTrackingMetrics experienced a minor incident on October 5, 2023, lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 05, 2023, 04:16 PM UTC
Our upstream provider has identified an issue causing some delays in recording availability. They are working to identify the cause.
- monitoring Oct 05, 2023, 07:56 PM UTC
New Voice recordings are now operating normally; our upstream carrier is still investigating impact to recordings & transcriptions during the impact window.
- resolved Oct 11, 2023, 06:57 PM UTC
All Intelligence and Transcriptions that were recoverable have been recovered. Programmable Voice Recording and Intelligence services are operating normally at this time.