CallTrackingMetrics incident

Investigating Issue with our Transcription Service

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on October 31, 2023 affecting Application Availability, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2023, 07:10 PM UTC
Resolved
Oct 31, 2023, 10:15 PM UTC
Duration
3h 4m
Detected by Pingoru
Oct 31, 2023, 07:10 PM UTC

Affected components

Application Availability

Update timeline

  1. investigating Oct 31, 2023, 07:10 PM UTC

    We are aware of problems with our transcription service. Our incident response team is investigating.

  2. resolved Oct 31, 2023, 10:15 PM UTC

    We observed elevated errors for approximately 1 hour . A process is running to transcribe all impacted recordings and workflows