CallTrackingMetrics incident

Intermittent issues with voice services.

Major Resolved View vendor source →

CallTrackingMetrics experienced a major incident on March 31, 2025 affecting Application Availability, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 03:50 PM UTC
Resolved
Mar 31, 2025, 05:30 PM UTC
Duration
1h 40m
Detected by Pingoru
Mar 31, 2025, 03:50 PM UTC

Affected components

Application Availability

Update timeline

  1. investigating Mar 31, 2025, 03:50 PM UTC

    We are aware of intermittent errors affecting your ability to answer calls. Our incident response team is investigating.

  2. investigating Mar 31, 2025, 04:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2025, 04:05 PM UTC

    Our technical partners are diligently working to identify and address the issue. Please visit https://status.twilio.com for more information. We will update you as we have more information.

  4. identified Mar 31, 2025, 04:21 PM UTC

    Our upstream service provider has identified the problem causing the issues with CTM. They are working on a solution. Visit https://status.twilio.com/incidents/5mbfvb8mzhcn for updates.

  5. monitoring Mar 31, 2025, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 31, 2025, 05:30 PM UTC

    The incident has been resolved. We will continue to monitor performance. Please reach out if you continue to experience issues with receiving or placing voice calls.