CallTrackingMetrics incident

Intermittent issues searching for and purchasing phone numbers

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on March 2, 2023 affecting Application Availability and Twilio Phone Numbers and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2023, 02:40 PM UTC
Resolved
Mar 02, 2023, 03:17 PM UTC
Duration
36m
Detected by Pingoru
Mar 02, 2023, 02:40 PM UTC

Affected components

Application AvailabilityTwilio Phone NumbersPlivo Account & Phone Number APIsPlivo Number Lookup API

Update timeline

  1. investigating Mar 02, 2023, 02:40 PM UTC

    We are aware of intermittent issues searching for and purchasing phone numbers. Our incident response team is investigating.

  2. investigating Mar 02, 2023, 02:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 02, 2023, 02:42 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 02, 2023, 03:04 PM UTC

    Root cause has been identified and mitigation steps have been implemented. We are still working on a full resolution and teams are monitoring error rates as they continue to improve.

  5. resolved Mar 02, 2023, 03:17 PM UTC

    Services have been restored and operations are back to normal. Thank you for your patience.