CallTrackingMetrics incident

Intermittent issues marking Smart Dialer calls as completed

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on October 16, 2023, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2023, 03:47 PM UTC
Resolved
Oct 16, 2023, 05:07 PM UTC
Duration
1h 19m
Detected by Pingoru
Oct 16, 2023, 03:47 PM UTC

Update timeline

  1. identified Oct 16, 2023, 03:47 PM UTC

    The issue has been identified and a fix has been implemented.

  2. monitoring Oct 16, 2023, 03:49 PM UTC

    Between 11:34 and 11:42 ET we experienced intermittent failures when marking Smart Dialer calls as completed. This was due to a networking issue with a caching server. The issue is resolved and we are monitoring.

  3. resolved Oct 16, 2023, 05:07 PM UTC

    This incident has been resolved.