CallTrackingMetrics experienced a minor incident on June 11, 2024 affecting Application Availability, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2024, 05:27 PM UTC
We are aware of issues currently affecting the indexing of tracking session data that might affect call routing that depends on the presence of that data. There will also be delays in this information showing in the call log and delayed indexing of the calls. Our technical parter is working on identifying the cause of the issue.
- identified Jun 11, 2024, 05:38 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 11, 2024, 05:47 PM UTC
Our Salesforce integration is delayed but improving. Transcriptions are delayed Email and text notification are delayed but improving. Session Data recovery still continues.
- identified Jun 11, 2024, 05:49 PM UTC
Our Salesforce integration has recovered. Delays in transcriptions, and email and text notifications are delayed but improving. Session data recovery continues.
- monitoring Jun 11, 2024, 06:05 PM UTC
We are seeing recovery in most of the affected areas and continue to monitor our systems. Session data is still delayed.
- monitoring Jun 11, 2024, 06:37 PM UTC
Session data is mostly restored. Session data is still delayed in the US-West areas.
- monitoring Jun 11, 2024, 06:51 PM UTC
All affected systems are operational.
- resolved Jun 11, 2024, 06:52 PM UTC
This incident has been resolved.