CallTower Outage History

CallTower is up right now

CallTower had 42 outages in the last 2 years totaling 419h 31m of downtime — averaging 1.7 incidents per month.

There were 42 CallTower outages since May 30, 2024 totaling 419h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.calltower.com

Minor September 5, 2024

Call Quality degradation and One way audio in NY/LA - Master case 1392381

Detected by Pingoru
Sep 05, 2024, 06:19 PM UTC
Resolved
Sep 05, 2024, 10:47 PM UTC
Duration
4h 28m
Affected: Microsoft Teams - Direct RoutingGlobal SIP TrunkCisco Webex Calling
Timeline · 4 updates
  1. investigating Sep 05, 2024, 05:03 PM UTC

    CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

  2. identified Sep 05, 2024, 05:53 PM UTC

    CallTower engineers have identified a possible root cause and are continuing to treat this as a top priority. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

  3. monitoring Sep 05, 2024, 06:19 PM UTC

    CallTower engineers were able to isolate the root cause and have a workaround in place and will continue to monitor for any persisting issues. If you continue to experience trouble, please contact support right away. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]

  4. resolved Sep 05, 2024, 10:47 PM UTC

    The call quality degradation and one way audio issue is considered resolved and the associated cases will be closed out. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Read the full incident report →

Major August 26, 2024

Webex Calling customers experiencing intermittent outbound call failure

Detected by Pingoru
Aug 26, 2024, 02:18 PM UTC
Resolved
Aug 26, 2024, 02:29 PM UTC
Duration
11m
Affected: Cisco Webex Calling
Timeline · 2 updates
  1. investigating Aug 26, 2024, 02:18 PM UTC

    CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise

  2. resolved Aug 26, 2024, 02:29 PM UTC

    Service should be restored at this time. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Read the full incident report →

Minor August 5, 2024

CT Cloud Communicator inbound Call Failures for iOS (IPhone, Mac)

Detected by Pingoru
Aug 05, 2024, 07:08 PM UTC
Resolved
Aug 05, 2024, 07:25 PM UTC
Duration
16m
Affected: CT Cloud SIP
Timeline · 2 updates
  1. identified Aug 05, 2024, 07:08 PM UTC

    Identified: CallTower Engineering has identified an inbound call failure issue on our CT Cloud Communicator for users on iOS (Iphone, Mac) causing inbound calls to be directed straight to Voicemail. Default messaging: *CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

  2. resolved Aug 05, 2024, 07:25 PM UTC

    CallTower Engineering has resolved issues involving inbound call failures for iOS (Iphone, Mac) using CT Cloud communicator. CallTower has confirmed with customers that services have been restored and believes the issue is resolved. Default messaging: CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Read the full incident report →

Notice August 1, 2024

Intermedia Inbound Calls Failing

Detected by Pingoru
Aug 01, 2024, 08:06 PM UTC
Resolved
Aug 01, 2024, 08:39 PM UTC
Duration
33m
Affected: Intermedia
Timeline · 2 updates
  1. monitoring Aug 01, 2024, 08:06 PM UTC

    CallTower is aware of an issue affecting inbound calls to Intermedia Contact Center. CallTower has deployed a fix and is testing now to confirm resolution. *CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected].

  2. resolved Aug 01, 2024, 08:39 PM UTC

    CallTower has continued to test and is confident that the issue affecting inbound calls to the Intermedia Contact Center has been resolved. Please reach out to [email protected] if you are still experiencing any issues. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Read the full incident report →

Minor July 9, 2024

Intermedia Login Issues

Detected by Pingoru
Jul 09, 2024, 01:25 PM UTC
Resolved
Jul 09, 2024, 03:24 PM UTC
Duration
1h 59m
Affected: Intermedia
Timeline · 2 updates
  1. investigating Jul 09, 2024, 01:25 PM UTC

    CallTower is investigating reports of users having trouble logging into the Intermedia Contact Center application. Intermedia has acknowledged and issue and are working to resolve. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

  2. resolved Jul 09, 2024, 03:24 PM UTC

    Intermedia has applied a fix for the issue affecting users logging into the CCA application and report that the issue is now resolved. CallTower has confirmed with some affected customers that the login issue has been resolved. CallTower will be closing this master case and all associated cases.

Read the full incident report →

Minor July 8, 2024

Operator Connect Number Management Issues

Detected by Pingoru
Jul 08, 2024, 05:45 PM UTC
Resolved
Jul 17, 2024, 01:53 PM UTC
Duration
8d 20h
Affected: Microsoft Operator ConnectCallTower Connect
Timeline · 3 updates
  1. investigating Jul 08, 2024, 05:45 PM UTC

    CallTower is investigating reports of delayed provisioning in CallTower Connect for Teams Operator Connect. Our Engineering teams are working with Microsoft to identify and resolve the issue. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. This issue is being investigated as a top priority.

  2. monitoring Jul 08, 2024, 07:23 PM UTC

    Services have been restored for Operator Connect. Microsoft has identified an issue with their API code which is causing a memory leak. Microsoft is putting in a mitigation process (a redeployment of services) to control the leak until they can fully resolve the problem. CallTower and Microsoft will continue to monitor the issue and will provide updates once Microsoft has completed the code upgrade.

  3. resolved Jul 17, 2024, 01:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2024

CT Cloud communicator users not receiving APNS notifications

Detected by Pingoru
Jul 08, 2024, 12:15 PM UTC
Resolved
Jul 08, 2024, 10:25 PM UTC
Duration
10h 9m
Affected: CT Cloud Voice
Timeline · 3 updates
  1. identified Jul 08, 2024, 12:15 PM UTC

    CT Cloud Communicator users using iOS and MacOS devices will not receive any notifications for missed calls, voicemails, IMs, etc. Calls and SMS/chat are not affected. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com as new information becomes available.

  2. identified Jul 08, 2024, 07:20 PM UTC

    CallTower Engineers have identified the issue affecting CT Cloud Communicator notifications on iOS and MacOS. We are in the process of implementing a fix with an ETA of 3:30pm MDT. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected].

  3. resolved Jul 08, 2024, 10:25 PM UTC

    CallTower Engineers have successfully implemented a fix to resolve the issue affecting CT Cloud Communicator notifications on iOS and MAC OS. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Read the full incident report →

Minor July 1, 2024

Operator Connect Provisioning Delay

Detected by Pingoru
Jul 01, 2024, 02:19 PM UTC
Resolved
Jul 01, 2024, 11:41 PM UTC
Duration
9h 21m
Affected: Microsoft Operator ConnectCallTower Connect
Timeline · 3 updates
  1. investigating Jul 01, 2024, 02:19 PM UTC

    CallTower is investigating reports of processes not completing for Operator Connect number management in CallTower Connect. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected].

  2. monitoring Jul 01, 2024, 05:59 PM UTC

    CallTower Engineers are now seeing Connect provisioning requests for Operator Connect complete successfully. Our testing and customer reports confirm the issue is resolved. CallTower is working with Microsoft to further identify the cause and ensure it doesn’t happen again. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected].

  3. resolved Jul 01, 2024, 11:41 PM UTC

    CallTower has continued to monitor the issue affecting the provisioning of Operator Connect numbers in Connect. CallTower has not seen any further occurrences of the issue. We are continuing to work with Microsoft to understand the root cause. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Read the full incident report →

Minor July 1, 2024

Teams Direct Routing Number Management Issues

Detected by Pingoru
Jul 01, 2024, 02:09 PM UTC
Resolved
Jul 01, 2024, 05:22 PM UTC
Duration
3h 12m
Affected: Microsoft Teams - Direct RoutingCallTower Connect
Timeline · 3 updates
  1. investigating Jul 01, 2024, 02:09 PM UTC

    CallTower is investigating reports of customers receiving an error in Connect when trying to assign or release Microsoft Direct Routing numbers to users. CallTower Engineers are urgently investigating the issue. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected].

  2. investigating Jul 01, 2024, 03:11 PM UTC

    CallTower continues to investigate the issue affecting the number management of Teams Direct Routing in CallTower Connect. This is our top priority as our engineers urgently work to identify the issue. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected].

  3. resolved Jul 01, 2024, 05:22 PM UTC

    CallTower’s engineers have identified an issue and implemented a fix. Our internal testing and reports from our customers indicate that this issue has been resolved. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Read the full incident report →

Minor June 27, 2024

Operator Connect Uploading Issues

Detected by Pingoru
Jun 27, 2024, 04:22 PM UTC
Resolved
Jun 28, 2024, 03:55 PM UTC
Duration
23h 33m
Affected: Microsoft Operator ConnectCallTower Connect
Timeline · 3 updates
  1. investigating Jun 27, 2024, 04:22 PM UTC

    CallTower is investigating reports of admins having trouble uploading numbers to Operator Connect through CallTower Connect. CallTower is urgently working the issue. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

  2. monitoring Jun 27, 2024, 04:47 PM UTC

    CallTower engineers have implemented a change and pending uploads are now completing successfully. CallTower will continue to monitor and test. If you are still experiencing issues, please open a case with CallTower Support. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

  3. resolved Jun 28, 2024, 03:55 PM UTC

    CallTower Engineers have continued to work the issue affecting the management of OC numbers in CallTower Connect. Number uploads are now going through in expected timeframes and all previously pending changes have been resolved. CallTower believes this has been resolved. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Read the full incident report →

Notice May 30, 2024

Unable to Process Operator Connect DID Orders

Detected by Pingoru
May 30, 2024, 10:18 PM UTC
Resolved
May 31, 2024, 01:23 AM UTC
Duration
3h 5m
Affected: Microsoft Operator Connect
Timeline · 3 updates
  1. investigating May 30, 2024, 10:18 PM UTC

    We are investigating an issue affecting Teams Operator Connect customers attempting to upload numbers in CallTower Connect. CallTower has also opened a case with Operator Connect support. *CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

  2. investigating May 30, 2024, 11:40 PM UTC

    CallTower continues to work with Microsoft Operator Connect Support on the issue impacting the upload of Operator Connect numbers through CallTower Connect. This issue does not affect numbers that are already provisioned. We ask that customers experiencing the issue open a case with [email protected]. *CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation.

  3. resolved May 31, 2024, 01:23 AM UTC

    Microsoft is reporting that the issue has been resolved. CallTower is able to validate through testing that the issue is no longer occurring. CallTower will be closing this master case and all associated cases.

Read the full incident report →