CallTower incident
CT Cloud communicator users not receiving APNS notifications
CallTower experienced a notice incident on July 8, 2024 affecting CT Cloud Voice, lasting 10h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2024, 12:15 PM UTC
CT Cloud Communicator users using iOS and MacOS devices will not receive any notifications for missed calls, voicemails, IMs, etc. Calls and SMS/chat are not affected. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com as new information becomes available.
- identified Jul 08, 2024, 07:20 PM UTC
CallTower Engineers have identified the issue affecting CT Cloud Communicator notifications on iOS and MacOS. We are in the process of implementing a fix with an ETA of 3:30pm MDT. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected].
- resolved Jul 08, 2024, 10:25 PM UTC
CallTower Engineers have successfully implemented a fix to resolve the issue affecting CT Cloud Communicator notifications on iOS and MAC OS. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.