CallTower incident
CT Cloud Communicator inbound Call Failures for iOS (IPhone, Mac)
CallTower experienced a minor incident on August 5, 2024 affecting CT Cloud SIP, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2024, 07:08 PM UTC
Identified: CallTower Engineering has identified an inbound call failure issue on our CT Cloud Communicator for users on iOS (Iphone, Mac) causing inbound calls to be directed straight to Voicemail. Default messaging: *CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
- resolved Aug 05, 2024, 07:25 PM UTC
CallTower Engineering has resolved issues involving inbound call failures for iOS (Iphone, Mac) using CT Cloud communicator. CallTower has confirmed with customers that services have been restored and believes the issue is resolved. Default messaging: CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.