CallTower incident
Call Quality degradation and One way audio in NY/LA - Master case 1392381
CallTower experienced a minor incident on September 5, 2024 affecting Microsoft Teams - Direct Routing and Global SIP Trunk and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2024, 05:03 PM UTC
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
- identified Sep 05, 2024, 05:53 PM UTC
CallTower engineers have identified a possible root cause and are continuing to treat this as a top priority. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
- monitoring Sep 05, 2024, 06:19 PM UTC
CallTower engineers were able to isolate the root cause and have a workaround in place and will continue to monitor for any persisting issues. If you continue to experience trouble, please contact support right away. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]
- resolved Sep 05, 2024, 10:47 PM UTC
The call quality degradation and one way audio issue is considered resolved and the associated cases will be closed out. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.