CallTower experienced a minor incident on October 7, 2024 affecting Microsoft Teams - Direct Routing and Microsoft Operator Connect, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2024, 02:40 PM UTC
CallTower is investigating reports of customers receiving duplicate incoming calls on Intermedia. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
- identified Oct 07, 2024, 03:18 PM UTC
CallTower support has identified multiple reports of customer receiving inbound calls on the Teams Operator Connect platform. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
- identified Oct 07, 2024, 03:52 PM UTC
CallTower Engineers continue to investigate the issue of duplicate incoming calls for our Teams Operator Connect and Intermedia customers. Please continue to send in specific call examples to help us with our investigation. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
- monitoring Oct 07, 2024, 04:21 PM UTC
CallTower Engineers have identified an issue and implemented a change. We have confirmed through testing that the issue with duplicate calls have been resolved. Please reach out to CallTower Support if you are still experiencing issues. CallTower will continue to monitor.
- resolved Oct 07, 2024, 04:53 PM UTC
CallTower has continued to monitor the issue. Our testing and the testing of some of our customers have continued to show successful results. CallTower believes the issue is resolved. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.