CallTower experienced a critical incident on October 18, 2024 affecting Cisco Webex Calling, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2024, 04:17 PM UTC
CallTower support is investigating multiple reports of an inbound and outbound call failures on the WebEx Platform but has not identified/confirmed there is an issue on our network or with our services. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
- monitoring Oct 18, 2024, 04:59 PM UTC
CallTower Support has received multiple reports from customers that the WebEx inbound and outbound calling symptoms have resolved. CallTower Engineering continues to investigate the cause of the WebEx inbound and outbound call disruption. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
- resolved Oct 18, 2024, 06:58 PM UTC
The issue with WebEx inbound and outbound calling is considered resolved and the associated cases will be closed out. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.