CallRail experienced a minor incident on June 12, 2025 affecting Google Ads, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:12 PM UTC
Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.
- identified Jun 12, 2025, 06:16 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2025, 06:17 PM UTC
Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.
- monitoring Jun 12, 2025, 08:55 PM UTC
Google appears to have fixed the issue; we are continuing to monitor for any impacts.
- monitoring Jun 12, 2025, 09:01 PM UTC
Google appears to have fixed the issue; we are continuing to monitor for any impacts.
- resolved Jun 12, 2025, 09:23 PM UTC
This incident has been resolved.