CallRail experienced a minor incident on July 14, 2025 affecting Softphone, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Softphone
Update timeline
- investigating Jul 14, 2025, 04:59 PM UTC
We are hearing reports that an upstream carrier may be having trouble resulting in some call routing failures for our Lead Center customers. We are investigating
- monitoring Jul 14, 2025, 06:09 PM UTC
The third party provider has resolved their issue and is in monitoring. Our own error rate seems to have recovered, so we believe the issue is resolved, but will continue monitoring for a short time.
- resolved Jul 14, 2025, 06:51 PM UTC
Our third party vendor will continue monitoring for a while, but our services are all functioning as expected.