CallRail experienced a notice incident on February 7, 2024 affecting Hubspot, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 07, 2024, 03:00 PM UTC
We are aware of an issue impacting some customers using our HubSpot integration, causing it to fail. The issue has been identified and a fix is underway.
- monitoring Feb 07, 2024, 03:29 PM UTC
A fix has been implemented and we are monitoring the results. Impacted customers are able to re-authorize to restore their failed HubSpot integrations.
- resolved Feb 07, 2024, 04:37 PM UTC
The incident is resolved. We were able to restore functionality and set the state to Active for the majority of impacted integrations. However, we do recommend logging in to your CallRail dashboard to verify the current status of your integration. You may need to manually upload or backfill records for calls, texts, and form submissions that occurred while the issue was live.