CallRail experienced a minor incident on March 16, 2024 affecting CallRail Web Application and Tracker Creation, lasting 18h 57m. The incident has been resolved; the full update timeline is below.
Affected components
CallRail Web ApplicationTracker Creation
Update timeline
- investigating Mar 16, 2024, 01:37 AM UTC
Due to some processing queue backups, we are experiencing delays to some events, especially events triggered post-call. Some actions such as user management may take additional time to process. We are investigating the issue.
- identified Mar 16, 2024, 02:32 AM UTC
Event queues have returned to normal. We are continuing to investigate and have identified an issue with a third party provider.
- monitoring Mar 16, 2024, 02:45 AM UTC
The event queue is operating normally and we are continuing to monitor.
- resolved Mar 16, 2024, 08:35 PM UTC
This incident has been resolved.