CallRail experienced a minor incident on March 22, 2024 affecting CallRail Web Application and Lead Center Web Application, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 22, 2024, 08:12 PM UTC
We are investigating possible interruption in the creation of Lead Touchpoints are investigating the cause.
- identified Mar 22, 2024, 09:06 PM UTC
We've identified the cause of the issue and are working to implement a fix.
- monitoring Mar 22, 2024, 10:05 PM UTC
Earlier this afternoon we discovered an issue related to attribution data (source, medium, campaign, keywords, landing page, etc). Impacts of issue include * Email notifications (for calls, texts, and forms) being sent without attribution data * Integration events being sent without attribution data or in some cases, not sent at all * Attribution data not sent in the responses for API calls * Attribution data not showing or incomplete in the app dashboard - home page, caller timeline, activity logs, reports * Lead attribution data not showing in Lead Center when handling calls, forms, and texts Our engineers have implemented a fix and are now standing by as they continue to monitor for any latent concerns.
- monitoring Mar 22, 2024, 11:07 PM UTC
The fix has resolved the issue and tasks to backfill missing data are continuing to run. We will post a final update when these tasks are complete.
- resolved Mar 26, 2024, 01:15 AM UTC
Our engineers have finished each of the tasks associated with this and the issue is now resolved.