CallRail incident

Lead Center mobile app isn't showing notifications

Minor Resolved View vendor source →

CallRail experienced a minor incident on May 13, 2024 affecting Lead Center Mobile App, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 08:11 PM UTC
Resolved
May 13, 2024, 09:17 PM UTC
Duration
1h 6m
Detected by Pingoru
May 13, 2024, 08:11 PM UTC

Affected components

Lead Center Mobile App

Update timeline

  1. investigating May 13, 2024, 08:11 PM UTC

    Some customers are reporting not receiving notifications in Lead Center on mobile devices. We are currently investigating.

  2. monitoring May 13, 2024, 08:33 PM UTC

    The issue was caused by a required certificate update that mobile app users were previously notified of. Impacted users must log out and log back into the app on their mobile device to continue receiving calls in the Lead Center mobile app.

  3. resolved May 13, 2024, 09:17 PM UTC

    This incident has been resolved.