CallRail incident

Service Provider Performance Issues Impacting Plan Changes & Invoice Viewing

Notice Resolved View vendor source →

CallRail experienced a notice incident on September 4, 2024, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 06:58 PM UTC
Resolved
Sep 04, 2024, 11:45 PM UTC
Duration
4h 47m
Detected by Pingoru
Sep 04, 2024, 06:58 PM UTC

Update timeline

  1. monitoring Sep 04, 2024, 06:58 PM UTC

    Due to performance issues with one of our service providers, we have temporarily disabled the following: - Plan changes - Invoice viewing - New trial sign up with credit card

  2. monitoring Sep 04, 2024, 08:33 PM UTC

    We are continuing to monitor.

  3. monitoring Sep 04, 2024, 10:32 PM UTC

    We are continuing to monitor. As a reminder, the following actions are unavailable during this time: - Plan changes - Invoice viewing - New trial sign up with credit card - Adding/updating credit card to existing accounts

  4. resolved Sep 04, 2024, 11:45 PM UTC

    Performance issues have been resolved and functionality has been restored.