CallRail experienced a minor incident on October 24, 2024 affecting Google Call Details Forwarding, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Google Call Details Forwarding
Update timeline
- investigating Oct 24, 2024, 12:39 PM UTC
We are currently investigating an issue with our Google Call Details Forwarding integration. You may be missing keywords, campaign, and gclid information in your reports for Google Ad Extension calls as early as October 15th. This issue does not affect call routing or conversion uploads to Google Ads.
- monitoring Oct 24, 2024, 02:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 24, 2024, 03:02 PM UTC
The issue has been resolved. Calls from Google Ad Extensions that are configured for Call Details Forwarding are now receiving additional details like gclid and Campaign ID.