CallRail incident

Call summaries not accessible to some users

Minor Resolved View vendor source →

CallRail experienced a minor incident on November 11, 2024, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 04:44 PM UTC
Resolved
Nov 11, 2024, 05:12 PM UTC
Duration
28m
Detected by Pingoru
Nov 11, 2024, 04:44 PM UTC

Update timeline

  1. identified Nov 11, 2024, 04:44 PM UTC

    Call summaries are not accessible in the report view. They appear to be working fine in the Timeline view.

  2. monitoring Nov 11, 2024, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 11, 2024, 05:12 PM UTC

    This incident has been resolved.