CallRail incident

"Call back" option not displaying in the Analytics section

Minor Resolved View vendor source →

CallRail experienced a minor incident on November 12, 2024 affecting CallRail Web Application, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 03:34 PM UTC
Resolved
Nov 12, 2024, 05:29 PM UTC
Duration
1h 55m
Detected by Pingoru
Nov 12, 2024, 03:34 PM UTC

Affected components

CallRail Web Application

Update timeline

  1. investigating Nov 12, 2024, 03:34 PM UTC

    We are currently investigating an issue that is causing the "call back" button to not display in various pages of the Analytics section, including the Activity logs and the Lead timeline page. Call routing and reporting are not impacted.

  2. identified Nov 12, 2024, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2024, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2024, 05:29 PM UTC

    This incident has been resolved.