CallRail incident

SMS Messaging May be Delayed

Minor Resolved View vendor source →

CallRail experienced a minor incident on March 18, 2025 affecting SMS and Webhooks and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 06:26 PM UTC
Resolved
Mar 18, 2025, 07:55 PM UTC
Duration
1h 29m
Detected by Pingoru
Mar 18, 2025, 06:26 PM UTC

Affected components

SMSWebhooksMMS

Update timeline

  1. identified Mar 18, 2025, 06:26 PM UTC

    We've identified an issue with SMS, causing some messaging to be delayed. Integration processing for SMS events, including Webhook events, is also delayed. We are currently implementing a resolution.

  2. identified Mar 18, 2025, 06:26 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 18, 2025, 06:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 18, 2025, 07:12 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Mar 18, 2025, 07:55 PM UTC

    Issues with messaging and webhooks have now been resolved. All delayed messages should have been delivered and new messages are being delivered without delay.