CallRail experienced a minor incident on March 31, 2025 affecting Call Routing, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Call Routing
Update timeline
- investigating Mar 31, 2025, 03:45 PM UTC
We're currently investigating call routing failures affecting a small portion of calls. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as we learn more.
- identified Mar 31, 2025, 04:27 PM UTC
We have identified an issue with an upstream vendor that is impacting call routing for some customers. We are actively working with them to mitigate the situation. We sincerely apologize for any disruption this may cause.
- monitoring Mar 31, 2025, 05:39 PM UTC
A fix has been implemented and we're observing normal call routing performance.
- resolved Mar 31, 2025, 05:41 PM UTC
This incident has been resolved.