CallRail experienced a minor incident on April 1, 2025 affecting Reports, lasting 5h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 01:41 PM UTC
We're aware of an issue with exporting the Call Log. Our engineers are working diligently to identify the issue. We will make updates as they become available. Thank you for your patience.
- identified Apr 01, 2025, 02:01 PM UTC
We've identified the cause of the Call Log export and our engineers are working on a resolution. We will continue to make updates as they become available.
- identified Apr 01, 2025, 03:45 PM UTC
Our team is diligently pursuing solutions for the reported issue. We will continue to provide regular updates on our progress.
- monitoring Apr 01, 2025, 05:03 PM UTC
A fix has been implemented and we are monitoring the results. We appreciate your continued patience.
- resolved Apr 01, 2025, 07:17 PM UTC
This incident has been resolved.