CallRail incident

Google Ads Call Details Forwarding Issue

Minor Resolved View vendor source →

CallRail experienced a minor incident on April 12, 2025 affecting Google Ads Call Details Forwarding, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2025, 03:44 PM UTC
Resolved
Apr 12, 2025, 04:53 PM UTC
Duration
1h 8m
Detected by Pingoru
Apr 12, 2025, 03:44 PM UTC

Affected components

Google Ads Call Details Forwarding

Update timeline

  1. investigating Apr 12, 2025, 03:44 PM UTC

    We are investigating reports of some dropped calls for Google Ads Call Details Forwarding to CallRail trackers. Other calls are routing correctly and reporting and access to CallRail are unaffected.

  2. identified Apr 12, 2025, 04:05 PM UTC

    We have identified the root cause of this issue and are working to resolve it.

  3. monitoring Apr 12, 2025, 04:41 PM UTC

    Google Ads Call Details Forwarding calls should now be returning to normal. Though we will continue to monitor this to ensure the issue has been fully resolved.

  4. resolved Apr 12, 2025, 04:53 PM UTC

    This issue has been resolved.