CallRail experienced a minor incident on May 1, 2025 affecting Reports, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Reports
Update timeline
- investigating May 01, 2025, 02:06 PM UTC
We are investigating delays with report exports completing. The reports are loading and are viewable in the application.
- monitoring May 01, 2025, 03:59 PM UTC
Our engineering team identified the cause of the slow report exports and have added additional capacity to mitigate the export issues. We are monitoring the system and will continue to make updates as they become available.
- resolved May 01, 2025, 06:39 PM UTC
This incident has been resolved.