CallHippo experienced a minor incident on June 25, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 25, 2025, 02:17 PM UTC
Resolved: Resolution: 10:25 UTC A fix has been implemented, and all services are now operating normally. We continue to monitor the systems to ensure stability. Identification: 10:10 UTC During a scheduled database upgrade, some internal changes unexpectedly impacted our database, leading to temporary service disruptions across multiple platforms. Impact: New call connectivity was failing Call recordings were not being generated