CallHippo incident

Network Performance Issues in the India region - Increased HTTP 5XX Errors

Minor Resolved View vendor source →

CallHippo experienced a minor incident on June 15, 2022 affecting Servers Availability, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2022, 11:00 AM UTC
Resolved
Jun 15, 2022, 02:22 PM UTC
Duration
3h 22m
Detected by Pingoru
Jun 15, 2022, 11:00 AM UTC

Affected components

Servers Availability

Update timeline

  1. investigating Jun 15, 2022, 11:49 AM UTC

    we are investigating an increased level of HTTP 5XX errors for some customers especially for long-running queries. We are working to analyse and mitigate this problem. More updates to follow shortly.

  2. identified Jun 15, 2022, 12:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 15, 2022, 01:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2022, 03:04 AM UTC

    The issue has been solved.