CallHippo incident

some users are not able to login in dialer

Minor Resolved View vendor source →

CallHippo experienced a minor incident on August 1, 2022 affecting Incoming Calls and Outgoing Calls, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2022, 08:30 AM UTC
Resolved
Aug 01, 2022, 12:52 PM UTC
Duration
4h 22m
Detected by Pingoru
Aug 01, 2022, 08:30 AM UTC

Affected components

Incoming CallsOutgoing Calls

Update timeline

  1. investigating Aug 01, 2022, 09:01 AM UTC

    some users are not able to login into the dialer. our team know it and we are working on it

  2. identified Aug 01, 2022, 09:07 AM UTC

    The issue has been identified and a fix is been implemented.

  3. identified Aug 01, 2022, 09:38 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 01, 2022, 12:52 PM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Aug 01, 2022, 12:52 PM UTC

    The issue has been solved.