CallHippo incident

Outbound Calls Issue

Minor Resolved View vendor source →

CallHippo experienced a minor incident on May 29, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 05:00 PM UTC
Resolved
May 29, 2024, 05:00 PM UTC
Duration
—
Detected by Pingoru
May 29, 2024, 05:00 PM UTC

Update timeline

  1. resolved May 31, 2024, 10:55 AM UTC

    Resolved : 18:50 UTC A fix has been implemented and the issue is resolved. Identification : 17:45 UTC We identified unusually high call traffic on our servers, resulting in a delay while serving outbound calls. Impact: 17:00 UTC - Outbound calls are taking longer to connect. - Multiple attempts are required to connect the call. - Unable to see call duration on the dialer.