CallHippo experienced a minor incident on June 18, 2024 affecting Incoming Calls and Outgoing Calls, lasting 20h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Incoming CallsOutgoing Calls
Update timeline
- investigating Jun 18, 2024, 12:04 PM UTC
Impact: - Calls are not getting connected. - Blank outgoing calls - No Ring sound during calls.
- identified Jun 18, 2024, 12:05 PM UTC
The Reliance Jio Outage has impacted the callings for the customers using Reliance Jio internet (Fiber & Mobile) services in the India region. References: https://www.digit.in/news/telecom/jio-outage-users-are-facing-problems-with-whatsapp-instagram-x-and-more.html https://downdetector.in/status/jio/ Workaround: Any customers facing this issue are requested to use another internet provider to avoid calling interruptions.
- resolved Jun 19, 2024, 04:49 AM UTC
This incident has been resolved