CallHippo experienced a minor incident on July 12, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 12, 2024, 05:50 AM UTC
Resolution: 17:45 UTC - A fix has been implemented and the issue is resolved Identification: 17:15 UTC - We have identified that MongoDB has changed the indexation in one of their clusters. This has impacted one of our database operations, resulting in the above issues being faced by some users. Impact: - Unable to log in to the web - Unable to log in to the dialer - Unable to log in to the mobile applications - Calling is not working - Dialer is loading