Callbell Outage History

Type: Incident Duration: 15 minutes Affected Components: WhatsApp Integration, Telegram Integration, Mobile App, Analytics, Public API, Instagram Integration, Facebook Integration, Web Dashboard Apr 8, 14:40:06 GMT+0 - Investigating - We are currently investigating this incident. Apr 8, 14:51:12 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 8, 14:55:06 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: Mobile App, Public API, Web Dashboard Mar 19, 13:23:47 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 41 minutes Affected Components: Mobile App, Web Dashboard Feb 27, 14:34:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 27, 14:41:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 27, 14:53:30 GMT+0 - Resolved - This incident has been resolved. Feb 27, 14:12:35 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 35 minutes Affected Components: Mobile App, Web Dashboard Feb 25, 19:27:35 GMT+0 - Investigating - We are currently investigating this incident. Feb 25, 19:32:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 25, 19:48:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 25, 20:02:38 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 14 minutes Affected Components: Public API, Analytics, Facebook Integration, WhatsApp Integration, Instagram Integration, Telegram Integration, Mobile App, Web Dashboard Oct 2, 16:14:32 GMT+0 - Resolved - This incident has been resolved. Oct 2, 15:32:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 2, 14:00:46 GMT+0 - Investigating - We are currently investigating this incident. Oct 2, 15:57:19 GMT+0 - Monitoring - The app is working again, but chat counters are unavailable for now.

Type: Incident Duration: 1 hour and 37 minutes Affected Components: WhatsApp Integration Jul 23, 23:55:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 23, 23:55:03 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 23, 22:34:48 GMT+0 - Investigating - We are currently investigating this incident. Jul 24, 00:11:39 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 hours and 20 minutes Affected Components: Instagram Integration, WhatsApp Integration, Facebook Integration, Telegram Integration, Mobile App, Analytics, Public API, Web Dashboard Jul 7, 00:20:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 7, 00:38:01 GMT+0 - Resolved - This incident has been resolved. Jul 6, 21:18:15 GMT+0 - Investigating - We are currently investigating this incident. Jul 7, 00:20:02 GMT+0 - Identified - We are continuing to work on a fix for this incident.

Type: Incident Duration: 3 hours and 51 minutes Affected Components: WhatsApp Integration Mar 7, 14:29:24 GMT+0 - Investigating - One of out WhatsApp Business Providers, Gupshup, is experiencing issues with Media (). We are currently investigating this incident. Mar 7, 18:20:19 GMT+0 - Resolved - Gupshup solved the issue, new media will work as expected. Older media will be recovered and showed on the platform. This incident has been resolved.

Type: Incident Duration: 2 minutes Affected Components: Analytics Feb 6, 09:48:02 GMT+0 - Investigating - We are currently investigating this incident. Feb 6, 09:50:18 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App Jan 24, 16:06:55 GMT+0 - Resolved - This incident has been resolved. Jan 24, 16:31:34 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 24 minutes Affected Components: WhatsApp Integration, Public API, Web Dashboard, Mobile App Jan 23, 22:35:40 GMT+0 - Investigating - We are currently investigating this incident. Jan 24, 03:00:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 18 minutes Affected Components: WhatsApp Integration, Web Dashboard Jan 14, 20:11:48 GMT+0 - Resolved - This incident has been resolved. Jan 14, 19:54:13 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 13 minutes Affected Components: Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App Jan 10, 14:05:27 GMT+0 - Resolved - This incident has been resolved. Jan 10, 13:52:13 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 9 hours Affected Components: WhatsApp Integration Dec 11, 17:45:00 GMT+0 - Investigating - We are noticing that WhatsApp/Meta is experiencing an issue affecting the ability to send and receive messages (not just through the API). There's no official reports from Meta about this, we'll keep you posted on any new findings. Dec 12, 02:45:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 40 minutes Affected Components: Web Dashboard, Mobile App Nov 25, 16:14:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 25, 16:48:23 GMT+0 - Monitoring - The problem was identified. The team deployed a fix and it's working on a prompt resolution. Nov 25, 16:53:40 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 16 minutes Affected Components: Email, Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App Oct 30, 15:43:46 GMT+0 - Investigating - Currently push notifications are experiencing some delays in delivery. We are currently investigating this incident. Oct 30, 15:59:34 GMT+0 - Identified - We identified the root cause. Our team is working for a fix. Oct 30, 16:59:34 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 21 hours and 50 minutes Affected Components: Web Dashboard Sep 18, 14:00:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 19, 11:50:00 GMT+0 - Resolved - This incident has been resolved. Sep 18, 22:50:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 5 days Affected Components: Facebook Integration Aug 30, 14:23:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 10 minutes Affected Components: WhatsApp Integration Aug 22, 23:04:37 GMT+0 - Identified - Our team deployed a fix. Aug 22, 23:22:54 GMT+0 - Resolved - This incident has been resolved. Aug 22, 22:13:05 GMT+0 - Investigating - We are currently investigating this incident. Aug 22, 23:07:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 25 minutes Affected Components: WhatsApp Integration, Public API, Web Dashboard, Mobile App Jul 26, 17:03:22 GMT+0 - Investigating - We are currently investigating this incident. Jul 26, 17:28:47 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 hours and 48 minutes Affected Components: Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App Jun 20, 17:18:12 GMT+0 - Resolved - The issue was fixed. Jun 20, 14:10:00 GMT+0 - Identified - The issue was identified, team is working on a fix. Jun 20, 13:30:00 GMT+0 - Investigating - Bot is not working properly with significant delays. We are currently investigating this incident. Jun 20, 14:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 16 minutes Affected Components: Email, Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App Jun 14, 14:59:57 GMT+0 - Resolved - This incident has been resolved. Jun 14, 14:44:19 GMT+0 - Investigating - We are currently investigating this incident. Jun 14, 14:54:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 27 minutes Affected Components: Email, Telegram Integration, WhatsApp Integration, Public API, Instagram Integration, Facebook Integration, Web Dashboard, Mobile App Jun 4, 11:50:34 GMT+0 - Investigating - We are currently investigating this incident. Jun 4, 12:11:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 4, 12:17:35 GMT+0 - Resolved - This incident has been resolved.