Calix incident

Investigating issue with Subscriber Creation

Minor Resolved View vendor source →

Calix experienced a minor incident on March 27, 2017, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2017, 02:23 PM UTC
Resolved
Mar 27, 2017, 04:52 PM UTC
Duration
2h 28m
Detected by Pingoru
Mar 27, 2017, 02:23 PM UTC

Update timeline

  1. investigating Mar 27, 2017, 02:23 PM UTC

    Calix is investigating an issue where some customers are unable to create subscribers in Consumer Connect Plus.

  2. monitoring Mar 27, 2017, 04:11 PM UTC

    After restarting a backend component, subscriber provisioning appears to be restored. We will continue to monitor.

  3. resolved Mar 27, 2017, 04:52 PM UTC

    Subscriber provisioning is functioning correctly.