CI-26-33: Product Degradation: Calix Service Cloud (CSC)>> Subscriber Management
Affected: Calix Service Cloud API
Calix Outage History
Calix is up right nowCalix had 6 outages in the last 2 years totaling 46h 41m of downtime — averaging 0.2 incidents per month.
There were 6 Calix outages since June 30, 2025 totaling 46h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
Cloud Incident CI-24-35: Product Outage: Calix Cloud >> Cloud Access
Affected: Calix Service CloudCalix Service Cloud APICalix Engagement CloudTraffic Usage APIEndpoint Mapping APICalix Operations CloudCalix Deployment Cloud
Timeline · 4 updates
- investigating Sep 24, 2025, 03:22 PM UTC
We are currently investigating reports of issues with Calix Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001IesSpKAJ
- identified Sep 24, 2025, 03:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2025, 03:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2025, 04:42 PM UTC
This incident has been resolved.
Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069)
Affected: Calix Service Cloud
Timeline · 3 updates
- investigating Sep 11, 2025, 03:45 PM UTC
We are currently investigating reports of issues with Subscriber Turn up and Troubleshooting (TR-069) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001GfuLIKAZ
- monitoring Sep 11, 2025, 05:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 12:00 AM UTC
This incident has been resolved.
Product Disruption: Calix Service Cloud >> Telemetry Connection
Affected: Calix Service CloudCalix Operations CloudCalix Deployment CloudCommandIQ
Timeline · 3 updates
- investigating Jul 30, 2025, 02:51 AM UTC
We are currently investigating reports of issues with Telemetry features in Calic Service Cloud, Calix Operations Cloud,Deployment Cloud and CommandIQ App. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001AcAgAKAV
- monitoring Jul 30, 2025, 06:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2025, 06:40 AM UTC
This incident has been resolved.
Product Disruption: Calix Service Cloud >> Subscriber Landing Page
Affected: Calix Service CloudCommandIQSpeedtesting
Timeline · 3 updates
- investigating Jul 16, 2025, 07:08 PM UTC
We are currently investigating reports of issues with Subscriber Landing Page in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm0000180NIEKA2
- monitoring Jul 16, 2025, 08:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2025, 10:06 PM UTC
This incident has been resolved.
Platform Outage: US Calix Cloud
Affected: Calix Service CloudCalix Operations CloudCalix Deployment Cloud
Timeline · 3 updates
- investigating Jun 30, 2025, 04:05 PM UTC
We are currently investigating reports of issues with Calix Service, Deployment and Operations Clouds. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm000015j9W9KAI
- monitoring Jun 30, 2025, 04:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2025, 05:15 PM UTC
This incident has been resolved.