Calix incident

Investigating issue with new subscriber creation in Consumer Connect

Notice Resolved View vendor source →

Calix experienced a notice incident on June 16, 2017, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2017, 02:00 PM UTC
Resolved
Jun 16, 2017, 03:29 PM UTC
Duration
1h 28m
Detected by Pingoru
Jun 16, 2017, 02:00 PM UTC

Update timeline

  1. investigating Jun 16, 2017, 02:00 PM UTC

    We have received reports of customers being unable to create new subscriber records in Consumer Connect. We are currently investigating the issue.

  2. monitoring Jun 16, 2017, 02:16 PM UTC

    After a restart of a backend process, the subscriber creation issue appears to be resolved. We will continue to monitor.

  3. resolved Jun 16, 2017, 03:29 PM UTC

    This incident has been resolved.