Calix incident

Unable to search for new subscribers in Calix Cloud

Minor Resolved View vendor source →

Calix experienced a minor incident on November 6, 2018, lasting 20h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2018, 05:38 PM UTC
Resolved
Nov 07, 2018, 02:28 PM UTC
Duration
20h 49m
Detected by Pingoru
Nov 06, 2018, 05:38 PM UTC

Update timeline

  1. investigating Nov 06, 2018, 05:38 PM UTC

    We have received reports of issues searching for newly added subscribers and devices in Calix Cloud. We are currently investigating the issue.

  2. identified Nov 06, 2018, 06:20 PM UTC

    We restarted a backend process and now newly added subscribers and devices are searchable. Objects added during the issue may not show up in search results yet. We continue to investigate.

  3. resolved Nov 07, 2018, 02:28 PM UTC

    This issue is now resolved.