Calix incident

Issues reported with Calix Marketing Cloud

Major Resolved View vendor source →

Calix experienced a major incident on March 25, 2019, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2019, 03:07 PM UTC
Resolved
Mar 25, 2019, 04:45 PM UTC
Duration
1h 37m
Detected by Pingoru
Mar 25, 2019, 03:07 PM UTC

Update timeline

  1. investigating Mar 25, 2019, 03:07 PM UTC

    We have received reports that customers are having issues when logging in to Calix Marketing Cloud. Calix Support Cloud appears to be unaffected. We are investigating the issue.

  2. monitoring Mar 25, 2019, 03:27 PM UTC

    We have identified and resolved a backend process issue. We are monitoring the status of the system.

  3. resolved Mar 25, 2019, 04:45 PM UTC

    This incident has been resolved.