Calix incident

Issues with Search on CSC 19.1

Minor Resolved View vendor source →

Calix experienced a minor incident on July 19, 2019, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2019, 05:38 PM UTC
Resolved
Jul 19, 2019, 07:55 PM UTC
Duration
2h 16m
Detected by Pingoru
Jul 19, 2019, 05:38 PM UTC

Update timeline

  1. investigating Jul 19, 2019, 05:38 PM UTC

    Newly added devices / subscribers are not being indexed for searches. Calix is aware of and investigating this issue.

  2. resolved Jul 19, 2019, 07:55 PM UTC

    Root cause identified. Issue resolved. Subscribers and CPE added prior to 12:40 PM PDT will be re-indexed over the weekend.