Calix incident

Reported issue with subscriber search in Calix Cloud

Major Resolved View vendor source →

Calix experienced a major incident on July 22, 2019, lasting 5h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2019, 02:22 PM UTC
Resolved
Jul 22, 2019, 07:43 PM UTC
Duration
5h 20m
Detected by Pingoru
Jul 22, 2019, 02:22 PM UTC

Update timeline

  1. investigating Jul 22, 2019, 02:22 PM UTC

    We have received reports that the subscriber search in Calix Support Cloud is not returning correct results. We are investigating the issue.

  2. monitoring Jul 22, 2019, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2019, 07:43 PM UTC

    This incident has been resolved.